Shipping policy
Last Updated: 11/10/2025
Thank you for visiting and shopping at Matcha Sense. The following are the terms and conditions that constitute our Shipping Policy.
1. Processing Time
All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During sale periods or high volume: Please allow for an additional 1-2 business days for order processing.
2. Shipping Destinations
We currently ship to the following regions:
United States
3. Shipping Methods & Costs
We offer the following shipping options.
Standard Shipping: 3-5 business days
Free Shipping (applies to orders of $49 and up): 3-5 business days
*Please note: These delivery timeframes are estimates and not a guarantee. Shipping times do not include order processing time.*
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
If you haven’t received your tracking information, please first check your spam or junk folder. If you still cannot locate it, contact us at contact@matchasense.com.
5. Shipping Address
Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
If you realize you've entered the wrong address, contact us immediately at contact@matchasense.com. If your order has not yet been processed, we may be able to update it. If it has already shipped, we cannot make any changes.
6. Lost, Stolen, or Damaged Packages
Matcha Sense is not responsible for packages that are lost, stolen, or damaged after they have been marked as "delivered" by the carrier. We recommend contacting your local post office or filing a claim with the shipping carrier directly.
If your package is lost in transit (before being marked as delivered), please contact us, and we will work with the carrier to resolve the issue. Please allow 7-10 business days for the investigation.
Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery at contact@matchasense.com with photos of the damaged product and packaging. We will gladly assist you with a replacement or refund.
7. Returns & Exchanges
Please refer to our full Return & Refund Policy for detailed information on how to return or exchange an item.
8. Contact Us
If you have any questions about this shipping policy or your order, please contact our customer service email:
Email: contact@matchasense.com